Tired of Training New Customer Service Staff?

Tired of Training New Customer Service Staff?

One thing that we hear from a lot of our small business answering service clients is that they love that they have to spend so much less time hiring and training staff. And all over the country, small business owners are realizing how hard it is to hire the right...
The Missing Ingredient To Your Advertising Campaign

The Missing Ingredient To Your Advertising Campaign

How Can an Answering Service Help You Get More Out Of Your Advertising? Customers are the lifeblood of any business, no matter how big or how small so taking care of them is very important. For some businesses that means being available from 9-5 Monday through Friday...
Are Your Text Messages HIPAA Compliant? (They Probably Aren’t)

Are Your Text Messages HIPAA Compliant? (They Probably Aren’t)

As a 24 hour medical answering service, we deal with a lot of hospitals and medical offices, and many of them use text messages to communicate because of how quick and convenient it is. This absolutely allows these doctors and their staff to provide better service to...
The Holidays are Coming – Is Your Medical Office Ready?

The Holidays are Coming – Is Your Medical Office Ready?

The holidays are a busy time for everyone. Shopping for gifts, office parties, family parties, traditions, it seems like every spare minute is taken up. And it is no different because you are in the medical profession. Sure, many businesses can close, or take it easy...