Industries We Work With

Whatever industry your business is in, we can meet your communications needs. Below are some of industries that we see more commonly, but in our over 20 years as an answering service, we have answered for virtually every industry that we can think of. Click around and to learn more about the industries that we service and I think that you will see that we have the technology, know how, and most importantly, the friendly and professional operators tho meet your communications needs and exceed your expectations.

Legal Offices

Clients are the lifeblood of any successful law firm. In order to keep your clients, you know that you need to be available when they need you, but that can be difficult with a busy schedule. You may not be able to answer your phones 24 hours a day, 365 days a year, but the friendly and professional operators at PCN are always avaliable – no matter when a client calls.

Medical Offices

At PCN, we have a lot of medical clients because we know the industry and we know what is required of a medical answering service. Some of our clients already have a receptionist, but they hire us to cover their phones during the receptionists’ lunch break, after hours, and in the event that all of the phone lines are busy. These offices love that they can know that their clients are going to be cared for even if the office is closed or if it is during one of their busiest times.

Real Estate

Home searches are not confined to office hours. Many of your clients will need to talk to you in the evening after work or on weekends. As a real estate professional, you have to be available to your clients when they need you. This means that you have two choices. You can always have your phone on and be ready to answer or you can hire PCN as your real estate answering service to answer the calls that you can’t get.

Construction & The Trades

Whether you are in construction, or in the trades, PCN has your phone needs covered. We know that you and your staff are busy on the job site and you do not always have time to stop what you are doing and answer the phone. Unfortunately, if you are not available to answer the phone, business will dry up pretty quickly. That is where we come in. Our friendly and professional operators make it possible for you to concentrate on getting the job done without having to worry about missing important calls.

Small Business

Your business needs customers to survive. And at PCN, we know that customers are not all that easy to find. They are valuable, and the longer that you keep a customer and the better the relationship that you develop, the more valuable they become. And to develop a long-term relationship with your customers, you need to provide excellent customer service – the kind of customer service that does not come with a cold, impersonal voicemail box.

Government Agencies

The general perception is that most government agencies simply do not care about customer service. Luckily for you, PCN is here to help you change that perception. So whether you are a traditional government agency looking to better serve those who call your office or something less traditional like the call boxes on the side of the California freeways (which we answer for, by the way) we can put a program in place that will have your constituents gushing!