PCN’s Overflow Answering Service

PCN’s Overflow Answering Service Has You Covered

Our overflow answering service helps when you have a higher than normal call volume, when you have a receptionist call out sick, or when you may be understaffed to handle all of the calls that you receive. Your staff will still take all of the calls that they can, and any time they are overwhelmed, our friendly and professional operators are there to keep you from missing calls and to keep your callers from getting voicemail.

Benefits of PCN’s Overflow Answering Service

PDon’t Put Your Callers On Hold

Overflow answering service from PCN is the perfect help for businesses or organizations that experience high call volumes. We don’t answer any calls unless your staff is unable to answer, keeping you from missing calls and keeping your callers from being put on hold for long periods of time. Our clients find that their callers appreciate being able to speak to one of our friendly and professional operators who will answer according to the script that you provide (and we offer HIPPA compliant messaging with miSecureMessages).

We Become Part of your office

Our friendly and professional overflow answering service operators are available 24/7/365 to answer any excess calls and to act as an extension of your office. You will provide us with a script and a set of instructions that our operators will follow exactly. We can transfer callers to the appropriate person, gather information and relay the message to you, or answer frequently asked questions that you provide. For some of our clients, their callers don’t even know that they’ve reached an answering service – they assume that we are a part of our client’s office.

Take The Stress Off Of your staff

Times of High call volume can be stressful to your staff and it can affect the customer experience and it can negatively impact your staff as well. Our overflow call answering takes much of the stress off of your staff because they do not feel like they need to rush through each call trying to get to all of the callers on hold. This allows them to provide better service to each caller and to enjoy their job more.

Stop Multiple Calls From The Same Customer

Getting multiple calls from a caller is seriously inefficient. However, with long hold times it is an unfortunate reality. Not only does your staff have to spend extra time answering a new call, they now have to deal with an upset caller that feels that they had to wait too long on hold. Our overflow answering service operators can provide information about your office hours, holiday schedules, events and more when you are unavailable or are receiving a large number of calls. Each caller that we can satisfy is one less that your staff has to manage.

Missed Calls Are Bad for Business

You don’t have to hire and train additional staff to ensure that you are not losing business because of missed calls. Our overflow answering service can answer all of your excess calls, making sure that every call is answered in a timely manner, and that each caller is provided with excellent customer service.