One thing that we hear from a lot of our clients is that they love that they have to spend so much less time hiring and training staff. And all over the country, small business owners are realizing how hard it is to hire the right people – and then to keep them long term. The days of hiring a great employee and expecting them to stick long term seem to be over. Now, turnover is just part of staffing a business…
Here are a few statistics that will let you know the dire condition of employee retention.
Human Resources work consumes 25-35% of a small business owner’s time. – Score
63% of full-time employees are actively looking for a new job – ICIMS
42% of millennials expect to change jobs at least every 1-3 years – Jobvite
As you can see from these statistics, business owners struggle with hiring and training (and all of the paperwork that comes with it!), and employees feel no loyalty or reason to stay with a company long term. This leads to incredibly high costs for small business owners to keep properly staffed with the kind of talent that they need.
An answering service can at least help to combat a portion of your staffing needs. Imagine, never again having to worry about hiring or training a receptionist to take your calls. Or not having to worry about sick days or vacation days (and who will be answering the phone on those days). Simply being able to relax knowing that every call will be answered quickly by a friendly and professional voice that will provide the kind of service to your customers that you would provide. That is what we do for our customers at PCN.
The PCN Difference
Every time you go through the process of hiring a new employee, you have to train them in the way that you want them to speak to customers, give them a script to use when answering the phone, and then answer ALL of the questions that come up as to how to handle issues that come up on individual calls. It takes months to get a new receptionist to become very good, but often by then, they are already looking for a new job.
With PCN, we train our operators to answer the phone quickly with a friendly and professional voice. We follow the instructions and the script that you give us (don’t worry, we will help you think through all of the issues!), and we will give you accurate messages. We know how important your customers are to your business and we want to make sure that you provide them the service that will keep them coming back for years.
What Do You Do When You’re Short Staffed?
If you staff your phones yourself, you will invariably come through times when you are short staffed. An employee gets sick, has a vacation, or quits. This can mean that you are left without adequate cover on the phones which either means paying overtime, missing calls, or taking people away from their current job responsibilities to handle the phones. None of these are good options.
With PCN, you will find that you are never short staffed. We are open and available to answer your phones 24 hours a day, 7 days a week, 356 days a year. Client emergency in the middle of the night? We can handle it. Someone needs you on a weekend? We’ve got you covered. An important call on Christmas day? Yep, we can take that call too. No matter what your unique needs are, we can help. We would love the opportunity to talk to you about your unique communications needs.