PCNAnswers Blog
Realtors Lose Business If They Rely on Voicemail
Real estate is a tough business to be in. There are great times and there are terrible times, and everything in between. But one truth in the real estate industry is that it is a numbers game and that you have to take every good opportunity that comes your way if you...
5 Small Business Tips To Help You Compete With The Big Boys
The economy is getting slowly better, and with it, the fortunes of small businesses are improving as well. Many think that it will keep improving and that new jobs will be created and that small businesses will expand. Since we...
Why An HVAC Company Needs An Answering Service
No matter what business you are in, profit margins matter. As an HVAC contractor, you know that you need to provide excellent service to all of your customers, but you also know that you have to do it inexpensively. You can't afford a big staff to answer all of your...
Get A Competitive Advantage Over Your Competition
Do you want an easy way to get some new business ideas? Take a look at what your competitors are doing and compare it with what you are doing. I know it sounds obvious, and I know it sounds simple, but when was the last time that you took a comprehensive look at your...
4 Customer Service Tips from A Telephone Answering Service
Customer service is an uphill battle. I don't know if it has something to do with society today or if it has always been this way, but customers have incredibly high expectations. Often impossible expectations. And they are all too happy to post all over social media...
Your Smart Phone – Indispensable or Major Distraction?
Everyone has a smartphone now. You can't travel a few feet without seeing somebody staring at their phone. So why is everyone staring at their phones? Because they have become an indispensable part of our lives. Do you need to find out how to get somewhere? You get on...
The Long, Sad Decline of Voice Mail
Voice mail used to be an absolute business essential. A decade ago it would have been hard to imagine any business without a voice mail box (though Shawn Hakl the Verizon business division's head of new products estimates that 80% of business phones had voice mail...
Great Customer Service – 3 Companies That Get It Right (And How You Can Too)
With customer service, it seems that companies either get it, or they don't. There are lots of stories of companies going out of their way to make sure that a customer is happy. Unfortunately, there are many more stories about companies that completely miss the boat...