To keep from beating a dead horse, our phones have become an integral part of our lives, and there is nothing that is going to change that. So why is this a problem? If you are the boss at work and you walk in and see half of your staff looking at something on their phone you start to wonder how productive your employees actually are. Is the ease of entertainment found on a phone keeping your staff from being as efficient as they should be?
Here are 3 Tips To Help You to Get the Most Out of Your Employees in the Smart Phone Era
Turn off non-essential notifications
The last thing that you need is your employees looking at their phones every 15 seconds at a new notification. Of course, some notifications are necessary. If they text with clients, you cannot have them turn off their texting notifications. If they monitor Twitter for the company account, those alerts must come through. However, productivity would go way up if the number of notifications would go down. Just think about what we do when we get a notification on our phone… we look at the notification, unlock our phone, and do three or four tasks that we were not thinking about doing before the notification.
Have official cell phone breaks
It is one of those things that is just going to happen. Your employees are going to check Facebook, Twitter, Pinterest, Snapchat, and Instagram whether you let them or not. You would be much better off setting aside 15 minutes a couple of times a day for cell phone breaks. Let your employees get their fix, and then bring them back to the task at hand. A couple of short breaks are good for productivity in general, but it will be even better if you can cut down on most of the unofficial social media breaks that your employees are already taking.
Cut down on office stress
One of the main reasons that people use cell phones is as a stress reliever. You will find that the more stressed your employees are, the more they will want to use their phones for something mindless. If you can keep the morale up and the stress level down, you will find that there will be much less use for your employees to use their phones for non-work-related tasks. At PCN, our supervisors are always available and make sure that we are getting the training that we need. One of the most stressful parts of our job is when there is a caller with a medical emergency and the medical office has not given us updated information. Of course, we have procedures in place to handle that particular call, but our management is very good about making sure that we feel supported and that we get the information that we need to be updated so that it is available the next time. With just these little changes, it not only makes the quality of our telephone answering service better, it makes us as operators feel valued and our stress levels stay low.