Why An HVAC Company Needs An Answering Service

No matter what business you are in, profit margins matter. As an HVAC contractor, you know that you need to provide excellent service to all of your customers, but you also know that you have to do it inexpensively. You can’t afford a big staff to answer all of your calls for you so you have been answering all of your calls on your own… or at least trying to. If you are like most HVAC contractors that we talk to, there are times when it is no problem to answer all of your calls, and there are times when there is no way that you can keep up.

Tell me if this sounds familiar… you climb up into the attic… and your phone rings. Do you answer it in the attic? Do you climb down and answer it? Do you hope that they leave a voicemail (hint – no one leaves a voicemail anymore)? Any way around it, would it be nice to have someone available to answer your phone for you whenever you were on a job? That is exactly what an answering service can do for you. We can answer for you 24/7, after hours, or only when you are busy so that your customers are always cared for and you don’t pay for calls that you can answer yourself.

So How Does a Contractor Answering Service Work?

When we set up your account, we will talk with you and come up with a script that we will use to answer your phone. You can give us answers to simple questions that come up frequently, and we can also set appointments for you if you would like. When one of our friendly and professional operators answers the phone for your business, they will instantly have all of your company information in front of them on a computer screen. They will use the script to answer the phone and they will follow your instructions to assist your caller. When appropriate they will forward a caller to you, but otherwise, they will take a message and text or email it to you immediately.

Make Your Advertising Count

Of course, you run ads and leave a phone number in your ad. Sometimes an ad will run and not much happens – no phone calls, no new business. However, there are times when you get your ad just right and your phone starts ringing and you get an influx of new business. You don’t want to waste a single call because you know that you have a much better chance of converting the caller to a customer if they talk to a real, live human being. Our answering service will make sure that every caller is greeted with a friendly voice that will represent your company well.

Try Us Risk Free

We know that we can help your HVAC company and we would love the opportunity to prove it. Give us a try, risk-free. You can call and talk to one of our operators at 888.528.5678 to get started!