PCNAnswers Blog

As a hospital, medical office, or dental office, there is no question that you need a HIPAA-compliant medical answering service - both for the protection of your patient's privacy and to protect your liability. So as you are searching for the right medical office...

I know that you have heard the saying that people are more likely to buy from someone they know, like, and trust. But how do we develop that kind of a relationship when we start with a phone call? Of course this does take time, and there are no simple tips that will...

We hear from some of our customers that they find it difficult to have an effective phone conversation with their customers. It is understandable. Much like texting can go wrong because you cannot pick up on the tone that someone is using, phone conversations are...

One thing that we hear from a lot of our small business answering service clients is that they love that they have to spend so much less time hiring and training staff. And all over the country, small business owners are realizing how hard it is to hire the right...

We all know that what you say is not the only thing that matters on a phone call - how you say it is just as important. A rude voice can ruin a first impression just as quickly as a rude word. So it is very important that you make...

As a 24 hour medical answering service, we deal with a lot of hospitals and medical offices, and many of them use text messages to communicate because of how quick and convenient it is. This absolutely allows these doctors and their staff to provide better service to...