Answering Service in Dallas, TX

Everything is bigger in Texas, and that includes the needs of small businesses. With our Dallas answering service we are able to meet even the most demanding communications needs. Our friendly and professional operators are available 24 hours a day, 7 days a week, 365 days a year to provide your customers with excellent customer service.

We have been in the business for a long time now – over 20 years – and we feel that we have learned a thing or two along the way. We take great pride in the fact that we are able to tailor a package that will meet the unique needs of a small business. We will not treat your business as just another client, but we will get to know you and your business and together we will build a plan that best meets your communications needs.

Another source of pride for us are our friendly and professional operators. We know that you are giving us a great responsibility when you allow us to be the voice of your company. We train our operators to answer the phone promptly, provide excellent service to your customers and to follow your instructions completely. Missed calls will be a thing of the past no matter what day or time your customers call.

Our goal as your Dallas answering service are simple – to provide your customers with excellent service and to exceed your expectations along the way. Whether you are a legal office, a medical office or hospital, a small business, or a non profit or governmental organization, we can meet your communications needs. We offer a risk free trial because we know that once you try our service, we will earn your business for life. [title_small title=”Popular Dallas Services” /]

 Appointment Scheduling: With our software, our operators are able to schedule appointments for you according to your instructions. Your office will get a notification (by your choice of delivery – text, email, phone, or pager) as soon as the appointment is scheduled so that you are always aware of any schedule changes.

 Emergency Dispatch: If your business offers emergency service, you need a good system in place to notify your staff about any emergency calls that need attention. Our operators will take your emergency calls, assess the situation according to the instructions that you give, and contact the appropriate person on your staff.

 24 Hour Answering: Wouldn’t it be nice if all of your customers called during business hours? Unfortunately that isn’t usually the case. However, our 24 hour answering clients are able to leave their work at work and know that their customers will still be well taken care of by our friendly and professional operators.

 Time Management: Not every call is an important call. However, important calls do require immediate attention. Our friendly and professional operators are trained to determine (through information provided by your agency) which calls are important and need to be patched through to your staff and which are not urgent and a message can be taken. This can help you to save countless hours and ease the burden on your staff.

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Other Service Areas:

While Dallas is one of our favorite areas to serve (who doesn’t love Texax!?!), we also love serving other areas as well. Chicago is an area that our operators love and we have built great relationships with our clients all over the windy city!