Atlanta Answering Service

As an Atlanta small business owner, you know doubt know how important your customers are. And you know that new customers are vital to your business’ success. But did you know that 85% of your prospects will hang up and call one of your competitors rather than leave a voicemail message? Or that 90% of people think that your business is small and unsuccessful if they get a voicemail message during business hours? This is why we at PCN are so happy to offer our Atlanta answering service to small business owners throughout the Atlanta area.

With our friendly and professional operators available 24 hours a day, 7 days a week, 365 days a year your customers and prospects will always reach a live voice no matter what time they call. We work with businesses and organizations in virtually every industry, so whether you are a part of a legal office, a medical office, in real estate or property management, or in the trades, we have experience helping companies just like yours.

We have over 20 years of experience as an answering service, and one thing that much experience brings is that we have helped many businesses and organizations identify and solve their unique communications needs. Because we have been through the process many times, we are often able to help business owners identify needs that they were not even aware that they had, offering them solutions that save them serious time and money. And whether you are a medical office that needs after hours answering or a plumber that needs us to answer 24 hours a day and schedule your appointments, we will offer you a cost effective way to offer your customers the kind of customer service that they deserve.

 24 Hour Answering: Wouldn’t it be nice if all of your customers called during business hours? Unfortunately that isn’t usually the case. However, our 24 hour answering clients are able to leave their work at work and know that their customers will still be well taken care of by our friendly and professional operators.

 Meeting Scheduling: Scheduling meetings can take a lot of time from your already too busy schedule. Let our operators help you out with this task. We can access your calendar, make an appointment and then notify you (by text, email, phone, or pager) of all the details as soon as it is scheduled.

 Frequently Asked Questions: We find that the vast majority of your callers will have one of a few common questions unique to your agency. Our operators are trained to answer these common questions (with information provided by your agency) so that we are able to fully serve your callers without having to involve your busy staff. This means more time for your staff and that your agency is able to serve many more people.

 Lead Capture: Advertising costs money, but if you are not available to answer the phone when a prospect calls, you are wasting your advertising budget. Statistics show that the majority of people will not leave a voicemail with a new business – they will call one of your competitors. With our lead capture services, your callers will always reach a friendly and professional voice, no matter what kind of call volume your ad campaign brings and you will never miss a new customer.