At PCN, we know that all small businesses need support sometimes – and we are here as a Houston answering service to support local small businesses in their communications needs. Whether you need overflow or after hours answering when your staff is unavailable, extra support when you are expecting high call volume, or our full service virtual receptionist services, we are here to help. Our Houston answering service packages are both cost effective and offer an amazing customer experience for your callers.
How we look to differentiate ourselves from other telephone answering services in Houston is through our friendly and professional operators. We know that it is our operators who are on the front line, acting as the voice for your company, and we take that responsibility very seriously. We train our operators to answer the phone quickly with a smile in their voice, to follow your instructions completely, and to accurately relay the information to you.
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We work with companies in a wide range of industries, but we specialize in legal offices, medical offices and hospitals, construction and the trades, and real estate and property management companies. We are able custom tailor a plan just for your company, offering you exactly what you need and nothing that you don’t. This allows us to meet your communications needs and offer you excellent service at price that is much lower than you think. And right now, we are offering a risk free trial. We do this because we know that once you try our service, we will earn your business for life.
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Appointment Scheduling: With our software, our operators are able to schedule appointments for you according to your instructions. Your office will get a notification (by your choice of delivery – text, email, phone, or pager) as soon as the appointment is scheduled so that you are always aware of any schedule changes.
Lead Capture: Advertising costs money, but if you are not available to answer the phone when a prospect calls, you are wasting your advertising budget. Statistics show that the majority of people will not leave a voicemail with a new business – they will call one of your competitors. With our lead capture services, your callers will always reach a friendly and professional voice, no matter what kind of call volume your ad campaign brings and you will never miss a new customer.
Call Tracking: If you are running advertisements and you want to know which ones are most effective, our call tracking is what you need. It allows you to assign a different phone number for each ad that you run. Then, you can look at reports to see how many calls you are getting from each ad. It is a great way to keep track of which forms of advertising are most effective so that you can better spend your marketing dollars.
24 Hour Answering: There are two things that we have learned answering for legal clients. First, potential clients do not always call during business hours. And second, they do not like to leave a voicemail – they will move on to the next law firm until they find one that answers live. By having our operators answering for you 24 hours a day, 7 days a week, 365 days a year, missed calls will be a thing of the past – and so will missed clients. Having our friendly and professional operators available will mean more leads for your firm and more billable hours for your lawyers.
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Houston Facts
- Area of Houston: 627 square miles
- Population of Houston: 2.16 million people
- Area Codes: 281, 346, 713, 832
- Number of Small Businesses: 119,005
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PCNAnswers Houston Contact Info:
Address:
2900 North Loop West Freeway Suite 850
Houston. TX 77092
Phone:
888-528-5678
