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Should a Professional Communication Network offer bilingual answering services to their clients?

bilingual answering services, phone answering service, phone answering service companies

Should a Professional Communication Network offer bilingual answering services to their clients?

Due to globalization and the ease of transportation, many people from all around Central and South America as well as around the world have gathered in the United States to live and also to visit, and now more than ever there is a need for companies to offer a bilingual phone answering service. Hispanic people are currently the largest of the minority population in the USA and they all have their needs and wants, and you as a company would definitely want to get their business. 

So, why would someone want bilingual phone answering services? The answer is simple and lies in the numbers. For example, in 2015 Hispanics constituted about 17.5% of the total population in the USA, with around 16.2 million Hispanic households and this year the numbers are higher with the percentage being at around 18.1%. Imagine all the business you are losing by not being able to communicate with the Hispanic population, and that huge 18% gap can be easily removed by using a bilingual answering service.

What other benefits can a bilingual answering service give you, besides the most important which is communication? The following is a small list containing the benefits of having a bilingual phone answering service: 

Better and more fluent communication 

The most definite answer is better communication. By having a professional bilingual answering service take your calls, your company can keep a constant and good relationship with your Hispanic customers, which already stated above form part of a good percentage of all United States’ population.

Professional people on the phone

Having a bilingual answering service can assure the phone calls of your company are not being answered by an untrained person, and instead, they are being properly handled by a well-trained professional. Various phone answering service companies offer services that accommodate your company’s needs, be sure to hire one that has good reviews and many years of experience.

Have a better understanding of your Hispanic customer’s needs

Each community has their own unique needs, so by having a professional bilingual phone answering service you can be sure the professional you hired properly understands the needs of the Hispanic community because it can communicate a lot better with them and offer just what they are looking for instead of beating around the bush.

Make no communication mistakes

Language can be a barrier if one person cannot communicate with another, due to this, many problems can arise. For example, these unwanted problems include those caused by a bad response, miscommunication, and even at times resulting in a lawsuit due to that same lack of communication.

Get more loyal customers

Hispanics just like any other community like purchasing or getting their services in a company where they feel well-received and understood, so by having a bilingual answering service your company can become that place when they need your service and in turn become loyal clients. 

In conclusion

Bilingual phone answering services are an excellent way to keep up with society’s most recent changes, as more Hispanic people come to live in the USA you will need better ways to communicate with them to retain their business. When it comes to an excellent and high-quality answering service PCN is the best company to offer that help, you can read more about them at

Professional Communications Network

6774 Magnolia Ave. 

Riverside, CA 92506


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