Are You Listening To Your Customers?
You spend good money on advertising – which is not cheap by any means – and for other necessities to put your business out ahead of others. So, what can a small business answering service offer you over and above that? Well, say someone is intrigued by an advertisement and gives your business a call. What do you want them to hear? – A telephone answering service right? Of course, you want them to hear a live, professional operator. This is what your client wants as well, no matter the type of business.
People want to be heard. Being heard means by a person, not a machine. A call answering service offers just that: a live professional answering service. Clients know that they have a choice and the choice they make is greatly affected by the type of treatment they receive from your business. Call answering services are the best at truly hearing your customers and making sure they feel valued and heard.
You might say “but wait, I’m always courteous to my clients – they know that I really care about how I manage my business”; but what about your receptionist? OK – say you have the best receptionist ever, never a day where you have to hire a temp. What happens after hours? Usually, a recorded voicemail with an “I’m sorry…” message is set up to answer calls. That’s not good enough; you need a call answering service.
Getting More from Your Calls through Call Answering Services
Voicemail is great at taking information – if they are not full. However, call answering services not only excel at gathering information and asking the best questions, but also giving back to the client. Call answering services give clients the peace of mind that their phone call was important enough for you to make sure there was a call answering service, not just a machine, to take it. This is especially important in the medical field, where a full voicemail box cannot help with an emergency. Your patients need the assistance that medical answering services provide.
Call answering services go a lot further than just to your immediate callers as well. Remember, word of mouth can sometimes make or break a business. The inability to reach a business or impolite or distracted phone handling often results in a client not recommending a company to their friends and associates. A telephone answering service operator is able to concentrate on one thing: your telephone calls. Unlike receptionists or secretaries, a call answering service operator at PCN has one job and that is to handle each call as if it is the most important ever.
Call Answering Services: The Bottom Line
Every business owner has a choice: listen to the needs of your clientele and push your business strength further by hiring a telephone answering service, or do things the old-fashioned way and let voicemail take their calls. Making sure people realize your business cares and is ready to do business is one inexpensive and simple step away. Employing our expert call answering services here at Professional Communications Network ensures that people know you mean business.