One solution for busy offices and solo practitioners can be to try and utilize a medical answering service. Medical answering services not only allow you to get direct messages to the places they need to be the most, but they also offer a number of other services as well.
When you’re trying to decide how to choose a medical answering service you first need to decide why you are seeking this service. Do you only have a part-time secretary in your private office and you can’t possibly get all your patients the information they need in the timely manner that is required? Or are you a manager of a larger office and you find that you keep losing calls? Or maybe the confusion of the switchboard and the busy bustling staff keep having calls get misdirected? A medical answering service can help medical offices on all accounts.
Medical answering providers allow your business to really focus on the issues which affect your practice. One big concern many medical professionals have is not being able to correctly communicate to their patients the information which is essential for their well-being. Medical answering services take a lot of the burden of rote information communication off of yoaur backs so that you can deal with the patient who is in front of you.
Moreover, a medical answering service will allow you to leave patient-specific messages for particular patients so that no matter when they call, that particular client will get that specific message. If your office called in a prescription for a patient but they are required to go to a different pharmacy than normal; a patient who calls in late on Friday may not get that message until Monday, but Monday may be too late. A medical answering service will do what is required to be sure that all of your patients are operating on a level playing field no matter their inability to call on you during normal business hours.
One of the leading messaging providers in the medical services business has been and continues to be PCN. For more than 20 years PCN has offered a wide range of call center services for all different industries. All the PCN services come with a level of reliability and service which leaves all your patients feeling valued and allows you to rest easy knowing that you can focus on healing those in need.