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Phone Answering Service , Increase in Call Volumes,

Phone Answering Service ROI

The Benefits of a Phone Answering Service on Your Marketing ROI

Most businesses spend a big portion of their revenues on marketing. The focus has shifted on digital marketing because it is measurable. You can run pay-per-click campaigns with making a call as a call-to-action. What most businesses don’t anticipate is the volume of calls that will come from the marketing campaigns. You might need an answering service if it is a successful marketing campaign.

You should ensure that there is a robust phone answering system in place before you start any marketing efforts. You’ll be burning money if you start the campaigns without paying attention to the feedback mechanism. You should invest in a phone answering service as the inbound calls could be too much work for one person to handle. You should focus on the strengths of the business while letting someone else handle the queries.

Increase in call volumes

It might not be wise to hire more people just to handle the volumes of incoming calls. The best solution would be to partner with a dedicated inbound phone answering provider. That way, you’re assured that the calls will be answered regardless of the time of day or night. They will have highly trained agents who are experienced in converting warm leads into buying customers. You will not have to worry about training additional stuff in order to handle the incoming calls.

PPC Campaigns

PPC campaigns are highly targeted with specific call-to-action. You may set the CTA to calls and Google will give you an estimated number of calls you can expect given your budget. You should be prepared for the incoming calls. They could be over 100 calls of people inquiring about the product or service. You will need someone to be available 24/7 especially if the ads are running throughout the day. A conversion on PPC is measured by the number of calls made. 

Local SEO

Any business that is not doing local SEO is losing a lot. If you have a business is serving a particular geographical area, there are search terms that people will use when looking for products or services. Google displays the information of the location business on search engines. The information will include a physical address, map location, and contact details. There are people who will call directly from search engines. You can expect to receive a lot of calls if you deal with a product or service with high search volumes.

Getting the Support You Need

As a business owner, you know when it is peak season even without the marketing efforts. You will need to be prepared for the influx of calls. Using a professional phone answering service will ensure that you focus on the core aspects of the business which is delivering high-quality products and services. You can get the service on a need basis. It all depends on the structures you’ve put in place and the volumes that you’re anticipating as a result of the marketing efforts. You can contact https://pcnanswers.com/ for more information.

Professional Communications Network

6774 Magnolia Ave.

Riverside, CA 92506

888.528.5678

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answering service sets you apart from the competition

Get A Competitive Advantage Over Your Competition

Do you want an easy way to get some new business ideas? Take a look at what your competitors are doing and compare it with what you are doing. I know it sounds obvious, and I know it sounds simple, but when was the last time that you took a comprehensive look at your main competitors to see how you stack up with them? If you are like most business owners, it has probably been a little while.

And that makes sense. You are busy dealing with customers. You are busy dealing with employees. You are busy with your sales team. You are busy with accounting. And payroll. And… There are so many things to deal with and oversee as a small business owner that we often do not take the time to really evaluate where our company fits in the market as a whole. There are always opportunities available if you know your market and you differentiate yourselves from your competitors.

We Can Give You A Competitive Advantage

One of the things that we hear from our clients is that they appreciate that we give them a competitive advantage over their competition. There are a few common themes as to how, which we will get into below.

1. Your Customers Never Get Voicemail
This one is bigger than you think. Imagine if you never had any missed calls without a voicemail left. Any one of those could be a potential client that decided to call one of your competitors because you were not available. In today’s instant gratification society, no one wants to leave a voice mail any more. With our live answering service, your clients will get a friendly and professional voice any time they call.

2. You Are Always Available
How great would your customers feel if they could call you any time, day or night? While that doesn’t sound appealing for most business owners – having to be available all the time – but your customers will appreciate it. With our 24 hour answering service, we can answer your calls 24 hours a day, 7 days a week, 365 days a year. Our operators will follow your script, so they are able to answer frequently asked questions (that you provide the answer to), give directions, give hours of operation, schedule appointments, or simply take a message. Whatever you and your customers need, we will figure out a way to help.

3. We Are a Lot Less Expensive Than A Receptionist
Of course, you could hire another receptionist to take some of the load off of you and you would get many of the benefits that we offer. However, that would be a lot more expensive and a lot more hassle. First you have to advertise for a job opening, then interview, then train the new employee, pay their salary, the payroll taxes, benefits… According to the Bureau of Labor Statistics, a receptionist will cost (on average throughout the country, so a lot more in California) over $27,000 for salary alone. This doesn’t take into account all of the other expenses that you will incur. Or, you could hire us for a low monthly rate and know that we will handle everything for you.


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