How to Professionally Answer a Business Call

How to Professionally Answer a Business Call

Working in an overflow answering service, there is one thing that you learn pretty quickly – how to answer a business call. When you are on the phone all day, you learn pretty quickly to pick up on the cues as to how your delivery was received and when the way...
5 Small Business Tips To Help You Compete With The Big Boys

5 Small Business Tips To Help You Compete With The Big Boys

The economy is getting slowly better, and with it, the fortunes of small businesses are improving as well. Many think that it will keep improving and that new jobs will be created and that small businesses will expand. Since we help many small businesses with their...
5 Effective Customer Service Tips Battle Tested in a Call Center

5 Effective Customer Service Tips Battle Tested in a Call Center

When what you do all day is talk on the phone, you get to learn a little something about customer service. I’ve been with PCN for quite some time now and they are amazing at making sure that we are well trained in customer service. They asked me to write up a...
5 Customer Service Training Tips

5 Customer Service Training Tips

The success of your small business is often measured by the satisfaction of your customers. That is why so many capable entrepreneurs put a premium on customer service. From big companies like Starbucks and Zappos to neighborhood cafes passionate about satisfying both...