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Pros To Hiring A Call Service

Why You Should Hire An Automated Answering Service

Hiring a call answering service is always a good idea for your company as there are many advantages to it. Hiring PCN to help you handling our call flow is the right move when building a business strategy that will increase your revenue while offering a great service level to all of your customers.

If you have an amount of calls that drains energies from your employees as they have to keep on going with their everyday tasks and now have to handle phone calls with many diverse questions and different durations, this is a task that no longer needs to be handled this way.  Having PCN helping you will relieve the workload and will free your workers so they can focus on their tasks.

Here we offer a few reason on why hiring PCN is ideal for your business:

Always Deliver Customer Satisfaction

When services start losing quality, it is a good moment to start going over the processes and procedures that are being taken care of in house. If you are a growing company or a company that has come to a huge increase in clients, then you may have more phone calls than the employees you have can handle.

If one person tries to handle every call, that person will lack the time and focus to handle every other task. This is the moment when hiring PCN is a must, as we not only focus on handling calls, we take a unnecessary workload from the shoulders of your workers and yourself. This allows you to focus on providing the best quality in service as you always have to have fully satisfied customers.

Focus on your Business

You might have had a few employees dedicated to receiving all the incoming calls and handle them the best way possible, however that will may put you in a situation where it feels like it’s dragging the company down.

Handling your business to provide a high quality service always has to be your main focus which is why handing your calls to the experts is the best move for your business. We at PCN strive to help our clients removing unnecessary stress from them.  By having us handle your calls, not only do you ensure more time to focus on delivering the best service to you clients, but you also are making it certain that your customers will be getting the best service possible.

Why it is a good idea

Having PCN handling your calls is cost efficient and will help you dedicate your time to what matters the most, your clients.

By having us handle your calls you now can expand your business in different way, also we can deliver the most satisfaction to the callers as we make sure that our representatives are trained to provide the highest quality of service while sticking to the policies our representatives are what makes PCN the best option when looking for a call answering service.

Contact A Call Answering Service

So we can help you creating a service package that fits your needs contact us at https://pcnanswers.com.

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Professional Communications Network

6774 Magnolia Ave.

Riverside, CA 92506

888.528.5678

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answering services for home health care

Home Health Care Answering Service – What You Need To Know Before You Hire One

People are living longer, which is a great thing… but it also makes a home health care service a necessity. As parents need more and more medical care, they need the help that your company can provide. However, many of the children of your patients work during the day, meaning that they cannot always call during office hours. How do you take care of your patients and man the phones 24/7? We’d suggest that you do it with our home health care answering service.

Why Do You Need a 24 Hour Answering Service?

Many of your patients will need emergency assistance available 24 hours a day and their children can call at any time. This leaves a home health care service with two options – man the phones 24 hours a day (with multiple people just in case two emergency calls come in at once) or hire an answering service to take any calls that you cannot answer. Many of our clients only have us answer calls after hours or when they are busy while others have us answer all of their incoming calls. We are flexible and our friendly and professional operators will provide excellent service to your callers.

3 Questions To Ask Before You Hire A Home Health Care Answering Service

1. Where Are Your Operators Based?
The last thing that you want is to trust your patients and their health and safety to a call center based overseas. The language barrier that comes with that is not worth the risk, even if it is less expensive. At PCNAnswers, our operators are all based in Riverside, CA and are native English speakers. If you need bilingual service, we can offer that as well. But our priority is making sure that your patients feel cared for, that their messages are delivered promptly and accurately, and that you always look good!

Are They HIPAA Compliant?
You now how much of a pain HIPAA compliance is – the last thing that you want to worry about is whether your answering service is treating your patients’ medical information the right way. At PCNAnswers, we answer for many hospitals, medical centers, and home health services so we understand HIPAA compliance and so do all of our operators. We also have partnered with MiSecure Messaging to provide you a HIPAA Compliant way to send text messages among your staff, giving you the ease of use of text messaging without the HIPAA risks.

How Do They Handle Your Calls?
You do not want a cookie cutter answering service to be taking your calls. There are many out there that will not change their scripts or their call handling instructions to meet the needs of their clients. As a home health provider, you will have very specific needs for how the phone is answered, who the on-call messages are sent to, how emergencies are handled, etc. We allow you to completely tailor the way we answer and handle your calls to meet your unique needs. You will speak to our welcome team and they will ask you questions to make sure the we are answering the phone in a way that helps meet your needs and makes you look great to your patients.


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