Running a successful plumbing company is not easy. You have to manage your employees, stay up on all of the latest tools and trends, stay on top of your inventory, and keep up with payroll and taxes. But none of those things matter if you do not have the single most important thing in your business – clients. No matter how good your work is, if you don’t have anyone to work for, you will not have a business for long. And the first point of contact for almost all of your new clients is a phone call.
Unfortunately for busy business owners, our culture has changed over the years. Prospective clients are no longer content to leave a message and wait for a callback. Instead of leaving you a voicemail (studies show that 80% of callers will not leave a voicemail), they will hang up and call another plumber (and they will generally hire the first one that they talk to).
But you are super busy. Not only are you doing all of the things listed above, you are actually out on jobs too. How are you supposed to answer every call so that you do not miss new business? Of course, you could hire a receptionist (and you may already have one), but even with a receptionist can you be sure that every call is answered? Even a perfect receptionist has to eat lunch and go to the bathroom now and then. Not to mention the fact that it seems like several calls will come in all at once making it impossible for one person to handle them all. That is where a plumbing answering service can come in. We can ensure that every call (or just every call that your staff can’t handle) is answered by a friendly and professional voice and that you won’t be missing any new business.
How Does a Plumbing Answering Service Work?
An answering service is a pretty simple thing. When someone calls you, it rings in our call center. One of our friendly and professional operators will answer the call. And as he or she answers your call, his/her computer will light up with all of your account information. He/she will read from the script that you provide us (something like, “John’s Plumbing Service, this is Wendy speaking, how may I help you”). From there, our operator will follow the directions that you provide. You can provide us with frequently asked questions and we can answer those for your callers. You can grant us access to your schedule and we can make appointments for you. You can have a certain person on call and we can connect the caller to that person if necessary. Or we can simply take a message and send the information to you through text, email, fax or pager.
Be Available For Emergencies 24/7
Just like all of the trades, as a plumber, you want to be available for emergencies 24/7, but don’t want any unnecessary calls waking you up in the middle of the night? With our construction answering service, plumbers are able to set conditions for calls to be considered “an emergency.” This allows us to take a message and send it to you in the case of a non-emergency (so you can sleep peacefully), or in the case of an emergency, we can connect the caller to the person you designate as on call. Our plumbing clients love the fact that they only get “true emergency” calls in the middle of the night and they have our operators available to effectively screen their calls for them.
Try Our Service Risk Free
We know that you will love our service – Give us a call at 888-528-5678 and let us prove it to you. Talk to one of our friendly and professional operators and let us explain how you can try our service out risk-free.