PCNAnswers Blog

As a Chicago answering service, we work with a lot of small businesses. One thing that we hear from a lot of the business owners is that it is a complicated process to get a business started in the city of Chicago. To help out any aspiring small business owners, we...

A good real estate agent works hard. And you have to be available to your clients all the time in order to offer them the service that they expect. The trouble is, no matter how busy you are, and how many clients you have, there are only 24 hours in a day. And...

As a hospital, medical office, or dental office, there is no question that you need a HIPAA-compliant medical answering service - both for the protection of your patient's privacy and to protect your liability. So as you are searching for the right medical office...

I know that you have heard the saying that people are more likely to buy from someone they know, like, and trust. But how do we develop that kind of a relationship when we start with a phone call? Of course this does take time, and there are no simple tips that will...

We hear from some of our customers that they find it difficult to have an effective phone conversation with their customers. It is understandable. Much like texting can go wrong because you cannot pick up on the tone that someone is using, phone conversations are...

One thing that we hear from a lot of our small business answering service clients is that they love that they have to spend so much less time hiring and training staff. And all over the country, small business owners are realizing how hard it is to hire the right...