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25th Anniversary

Category Archives
staff receiving awards!

June Update

We Love Our Staff

This month, PCN gave special recognition to our 3-year employees. These four hard-working young ladies have become strong team players, and they bring so much to the table. PCN is blessed to have this special group on our team, and we can’t thank them enough for their hard work, for always taking the initiative to help out with extra projects, and for everything they contribute to our team! Way to go girls!

Did you know?

The average length of Employment here at PCN is 8 years! We offer many rewards and incentives to show our staff how much we appreciate them. We also treat them like family!

Tips and Tricks

Is your work constantly interrupted by the phone? Let us help! PCN can answer your calls – even while you’re in the office!

We will follow your customized instructions and send you messages instantly!

Refer A Client

Refer a client to PCN and receive a 10% coupon! Contact us for details.


PCN 25 Year Logo

Client of the Month – Elite Cargo Services, Inc.

Elite Cargo Service, Inc. is a domestic air freight and logistics forwarder, providing specialty services to their customers.

It has been a great honor to provide after hours assistance to Elite Cargo Service, Inc. for over 15 years! We love working with their staff, and we truly feel like we are a part of their office!

Nancy Ferguson is the Customer Service and Operations Advisor. She’s responsible for providing customer information, setting up routing of shipments, carrier billing and rating customer shipments. We appreciate the time she took out of her busy schedule to tell us what she enjoys most about PCN:

“We have been a PCN customer for over 15 years, and they have always provided us with professional communications and now have the ability to send e-mail and text alerts to us. They have always been courteous, friendly, and have provided accurate and timely information from our customers to us.”


Client of the Month – Inland Tile and Carpet Cleaning

We love working with small businesses and serving this hard working community with 24-hour assistance. We consider ourselves as an extension of their company!

Inland Tile and Carpet cleaning has been a client of PCN’s for several years. Carl is very busy in the field and relies on PCN’s services so that he never misses a call!

“I own a carpet and tile cleaning company and have used PCN for over 5 years to take all of my incoming calls. The staff at PCN is very good about following my instructions, and they are always very courteous to our callers. I highly recommend PCN to any company looking for a great answering service at an affordable price.” – Carl Wuersch, Inland Carpet and Tile Cleaning

If you are interested in carpet cleaning services or our Rug cleaning with FREE pick- up and delivery, give Inland Carpet Cleaning a call at 888-888-3068.


Seabreeze Management Logo

February Client of the Month – Seabreeze Management

PCN has provided live answering and emergency services for Seabreeze Management Company for decades, and it has been an honor to be a part of their team!

“Seabreeze Management Company is one o Southern California’s leading community association management companies. Founded in 1987, Seabreeeze provides full-service property management for mid-rise and high-rise developments, single family homes, condominiums, master-planned communities, senior and mixed-use communities, active adult lifestyle communities, business parks and commercial properties. With a management portfolio of more than 100 associations and more than 30,000 properties today, Seabreeze serves this variety of property types with the shared understanding that every community is unique. Seabreeze’s people-focused approach consists of ongoing professional education and development, along with the achievement of multiple regional and international recognitions and accreditations. Above all, the company’s vision (people, performance, passion) is what provides every community with superior professional management and strategic guidance.

Seabreeze Management Company operates as a community – focused on people, performance, and passion. Our job is people focused… and we love this. We understand how important it is to provide our clients with a personable and knowledgeable team that has a shared passion for serving others. Every community and property type is unique. It’s why we choose to listen to our clients, understand their vision, and together, provide comprehensive management services, financial understanding and strategic guidance that allow each community to thrive.

PCN has been a great partner to Seabreeze for years, their polite, professional and prompt response times have become instrumental in our ability to meet the needs of our clients. We truly value our partnership and are looking forward to continued success.”

Barbara Mayo is the Associate manager. She is mainly responsible for Seabreeze Management’s customer care team and the after-hours emergency response team, although she wears many hats. She’s always on top of things and she is a pleasure to work with. Visit their website at seabreezemgmt.com.


PCN 25 Year Logo

February Update

We Love our Staff!

The celebration continues as PCN gives special recognition this month to another special group of employees – our new hires. This group has been a part of our family for less than a year, but they are just as valuable and appreciated as the rest!

Although the very first call they answered is still fresh in our minds, we are amazed at how fast this group caught on. We truly admire their drive and eagerness to learn – that’s still as strong as the day they were hired!

Highlights

Did You Know?
PCN is partnered with government agencies and provides Callbox Services in Southern California!

New Secure Messaging
MiSecure Messaging app and desktop companion provide secure, HIPAA and reliable messaging.

Refer a Client
Refer a client to PCN and receive a 10% discount coupon – Ask for details!


PCN celebrating 25 years!

We Love Our Staff

As part of our year-long celebration, we will be honoring our staff!  Their hard work and dedication have made our achievements possible, and we appreciate all they do!

This month, PCN gave special recognition and praise to fourteen employees who have been with PCN for ten+ years!  These loyal employees have helped shape our standards to be better than the rest and have helped PCN become the success that it is today.

We asked them what they love about PCN;

“PCN is like family, and we take care of each other”

“We are recognized for our personal strengths”

“PCN has been very supportive and understanding during family emergencies”,

“We are treated more like family than employees!”


Cannon Management

Client of the Month – Cannon Management

It has been a pleasure to work closely with Cannon Management, and we are truly grateful for the opportunity to be a part of their business since October of 1991.  Ann Robertson is our main contact.  She’s wears many hats in her position, and we appreciate the time she took out of her busy day to write us:

“Cannon Management is a property management firm that manages over 10,000 units in both apartment rentals and homeowner association management.  Our goal is to provide excellence in property management.  In the past year alone, Cannon has taken over several new properties and anticipates more in the coming year  I like that our rep is easily accessible via email and that she is very timely in responding to our requests for new accounts and account updates.”

To learn more about Cannon Management, visit their website at www.cannonmanagement.com

Cannon Management


Celebrating our 25th Anniversary!

PCN 25 Year Logo2015 is here, and we are excited to announce that PCN has reached its 25th anniversary!  This is a huge milestone, and we would like to express our gratitude to you – our clients for allowing PCN to serve you through the years!

We will be celebrating PCN’s anniversary and celebrating YOU all year long! Special announcements and new features will be introduced each month, and we invite you to join the celebration!  

Please check our monthly “PCN 25th Anniversary Newsletter” or visit us at www.PCNanswers.com!

25th Anniversary Highlights

PCN celebrating 25 years!


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